Hartford Steam Boiler Inspection and Insurance Company Claims Adjuster - Comm. Lines in Wayne, Pennsylvania
Claims Adjuster - Comm. Lines
Our claims adjusters (Claims Service Representatives) are essential in delivery of our Claims value proposition to our valued customers and partners. Claim service representatives will perform a full range of claims support activities, including interactions with customers over the phone and in writing, support with claim investigations/fact development, documentation of claim files, completion of claim file activities, input of data in claim systems, retrieving and reviewing insurance contract language, and calculating/recommending loss settlements. The position requires consistent delivery of an exceptional customer experience to clients, customers, and business partners. Adhering to Claims Department Standards while maintaining an appropriate volume of work product is also required.
College Degree or high school diploma with equivalent work experience.
1+ year experience in customer facing, financial, or service oriented position
2+ years experience in the Property/Casualty insurance industry.
Adjusters license as required by state.
Good working knowledge of PC's including Windows environment.
Strong customer awareness, emotional intelligence, advocacy and ability to cultivate a strong relationship with customers.
Strong verbal and written communication skills with the ability to influence and negotiate.
Excellent organization and time management skills.
Flexibility in work schedule and willingness to work in a fast paced environment.
College degree in Engineering or Business with completion of insurance course work.
Previous experience in a Claims Adjuster role.
Knowledge of HSB's systems and applications as well as MS Word, Excel, Guidewire, etc.
We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Hartford Steam Boiler
United States of America