Hartford Steam Boiler Inspection and Insurance Company AVP - Personal Lines Claims in Houston, Texas



AVP - Personal Lines Claims

Job Description:

The AVP of Personal Lines Claims directly leads and manages a team of Claim Directors and reports to the Senior Vice President of Personal Lines. The AVP of Personal Lines Claims is accountable for the quality/accuracy of the work product, delivery of exceptional customer experience, talent management, and creating an engaging work environment. Demonstrates the ability to implement organizational change, manages mission critical objectives, mentors and develops staff. Communicates in a manner that leads to the realization of the organization’s mission, vision, values and strategic goals. Is conversant regarding team performance trends, conveys a detailed understanding of the opportunities for improvement and maintains/executes improvement actions that lead to results within established targets. Hires and on boards new staff.

Requisition Number:




  • Bachelor's degree or equivalent work experience

  • 5+ years of formal Claims leadership experience

  • Sound analytical skills in terms of functional, technical and financial information. Ability to understand and effectively analyze HSB coverage forms. Expert knowledge of data management & analytics. Strong understanding of reserve accuracy relative to claim exposures. Excellent customer focus and abilty to partner with internal and external customers including, but not limited to Legal, Client Companies, Marketing, and Underwriting

  • Leadership abilities: Attacting and selecting top talent, ability to foster teamwork and develop others, interpersonal savvy, the ability to drive and deliver results, manage conflict and sound decision making

  • Some travel required


  • MBA preferred

  • State licenses where required



Employment Type:

Full Time

Additional Information:

We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.



Company Name:

Hartford Steam Boiler


United States of America